APLOS Privacy Policy, version 1.0.

Last Updated:October 23, 2017

 

Introduction

 

Aplos Software, LLC (“Aplos”) is committed to protecting your privacy.

 

This privacy policy describes the type of information we may collect from you or that you may provide when you visit and use the Aplos.com website and access our software as a service (collectively referred to as our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

 

We participate in the E.U.-U.S. Privacy Shield Frameworks and comply with the Privacy Shield Principles.  Click https://www.privacyshield.gov to learn more.

 

This policy applies to information we collect on this Website, in e-mail, and other electronic messages between you and this Website.

 

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

 

Children Under the Age of 13

 

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or username you may use.

 

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@aplos.com.

Type of Information We Collect

 

In connection with accessing our Website, we may collect information from you which can be used to identify you ("Personal Information"), such as your name, billing address, email address, phone, username and password.

We collect information when you register or open an account, sign in, pay a bill, contact us for support, or provide us feedback.  Also, we collect information that you may provide or create when you interact with our Website.

We may also automatically collect certain usage information when you access our Website ("Usage Data"), such as Internet Protocol (“IP”) addresses, log files, click stream data, unique device identifiers, pages viewed, browser type, any links you click on to leave or interact with our Website, and other usage information collected from cookies and other tracking technologies. For example, we collect IP addresses to track and aggregate non-personal information, such as using IP addresses to monitor the regions from which users navigate to our Website.  We also collect IP addresses from users when they log into the Website as part of our log-in and security features.  We may also, when you enable location-based Services, collect Global Positioning System (GPS) location data and/or motion data.

Our Website may change over time and we may introduce new features that may collect new or different types of information.

How We Use Your Information

 

We may use your information, including your Personal Information, for the following purposes:

Account Registration

 

We may use your name, address, phone number, and email address to register your Aplos account.


To Improve our Website

We will use your information to personalize or customize your experience and the Service, develop new features or services, and to improve the overall quality and experience of the Aplos’ Website.

 

Customer Service and Technical Support  

We may use your name, address, phone number, email address, how you interact with our Website, and information about your computer configuration to resolve questions you may have about our software as a service and to follow up with you about your experience.  We also use Internet chat services.  Ttransmissions are encrypted in transit using a 256 bit encryption.

Feedback

We may use any information you volunteer in surveys you answer for us to better understand our Website and how we may improve it.  Answering any survey is optional.

Research and Usage  

 

We may prepare and share information about our customers with third parties, such as advertisers or partners, for research, academic, marketing and/or promotional purposes. We will only use this data in a way that would not allow you or any other person to be identified.
 

Other Uses

To fulfill any other purpose for which you provide it.

To provide you with notices about your account/subscription, including expiration and renewal notices.

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

In any other way we may describe when you provide the information. For any other purpose with your consent.
 

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To contractors, service providers and other third parties we use to support our business or perform analytics and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.

 

Aplos uses Plaid Technologies, Inc. ("Plaid") to gather end user's data from financial institutions.  By using our Website, you grant Aplos and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution.  You further agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy, which can be found at: https://plaid.com/legal.

To fulfill the purpose for which you provide it.

For any other purpose disclosed by us when you provide the information. With your consent.

We may also disclose your personal information:

To comply with any court order, law or legal process, including to respond to any government or regulatory request.

To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Aplos, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We will not, under any circumstances, sell your personal information.
 

Reporting to Credit Bureaus  

We may share your information with credit bureaus, consumer reporting agencies, and card associations.  Late payments, missed payments, or other defaults on your account may be reflected in your credit report and consumer report.  We may also share your information with other companies, lawyers, credit bureaus, agents, government agencies, and card associations in connection with issues related to fraud, credit, or debt collection.
 

Choices About How We Use and Disclose Your Information
 

We strive to ensure you have choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.  

 

Do Not Track

Like most other companies, our Services are not currently configured to respond to browsers' "Do Not Track" signals because at this time no formal "Do Not Track" standard has been adopted.  

Promotional Offers from Aplos

If you do not wish to have your e-mail address/contact information used by Aplos to promote its products or services, you can opt-out by clicking on the Unsubscribe link at the bottom of every email. This opt out does not apply to information provided to Aplos as a result of a subscription purchase, service experience or other transactions.

Accessing and Correcting Your Information
 

You can review and change your personal information by logging into the Website and visiting your account profile page.

Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of  personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to privacy@aplos.com.
 

Data Retention and Your Access Rights
 

Retention Rights
In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business.  When you close your account, we may continue to communicate with you about our services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications.  We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones.  We will retain and use your information as required by applicable regulations and Aplos’ records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.

Your Access Rights.

If you have created an account with us and would like to update the Personal Information you have provided to us, you can access your account to view and make changes or corrections to your Personal Information.

 

Security of Your Information

 

Keeping your Information safe is important to us. We provide reasonable and appropriate security measures in connection with securing Personal Information we collect.

We constantly work to update our security practices to implement accepted best methods to protect your Personal Information, and review our security procedures carefully.
 

We comply with applicable laws and security standards.

 

We securely transmit your sensitive Personal Information.
 

We train our staff and require them to safeguard your data.

 

We transmit, store, protect, and access all cardholder information in compliance with the Payment Card Industry's Data Security Standards.

 

Privacy Shield Policy

Aplos complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United States, respectively. Aplos has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

The United States Federal Trade Commission (FTC) is the enforcement authority with jurisdiction over this compliance with the Privacy Shield.

In compliance with the US-EU Privacy Shield Principles, Aplos commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact Aplos at:

Privacy Officer
Aplos Software, LLC
487 W Shaw
Fresno CA 93704

Aplos has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. Where a complaint cannot be resolved by any of the before mentioned recourse mechanisms, individuals may have a right to invoke binding arbitration under the Privacy Shield Panel as a recourse mechanism of ‘last resort’.

 

Contact  Information
 

To ask questions or comment about this privacy policy and our privacy practices, contact us at: privacy@aplos.com